Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
- A.Case Escalation
- B.Case State
- C.Case Categorization
- D.Case Prioritization
servicenow · CIS-CSM · Q603 · multiple_response · topic_1
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of…
Explanation
Selected Answer: CD
ServiceNow Predictive Intelligence can improve case triage quality by eliminating guesswork from these case management decisions:
• Case Categorization
• Case Assignment
• Case Prioritization
Reference: examtopics_top_comment
Practice with progress tracking
Sign in to track wrong answers, get spaced-repetition reminders, and run timed exam mode.