# CIS-CSM — Question 603

**Type:** multiple_response
**Topics:** topic_1

## Question

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

## Correct Answer

_See scenario._

## Explanation

Selected Answer: CD
ServiceNow Predictive Intelligence can improve case triage quality by eliminating guesswork from these case management decisions: 
• Case Categorization 
• Case Assignment 
• Case Prioritization

**Reference:** examtopics_top_comment

---
Source: https://hiexam.net/q/servicenow/CIS-CSM/603  
Practice (tracked): https://hiexam.net/study/CIS-CSM/practice