salesforce · Certified-Service-Cloud-Consultant · Q602 · multiple_choice · topic_1

Universal Containers' IT policy prevents third-party software from being installed on employee computers. However, the…

Universal Containers' IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails. What solution should a consultant recommend?

A.On-Demand Email-to-Case
B.An AppExchange package
C.Web-to-Case
D.Email-to-Case

Explanation

Since third party apps cant be installed inside employee machine so on-demand would be used cause On-Demand Email-to-Case runs on the Salesforce platform so no email agent installation is required. This will work outside of the firewall.

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