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salesforce · Certified-Service-Cloud-Consultant · Q603 · multiple_choice · topic_1

Universal Containers would like for article links to be shareable to different channels for social interactions. Which…

Universal Containers would like for article links to be shareable to different channels for social interactions. Which solution should a consultant recommend?
  • A.Set up Insert Article into Social post and enable the customer portal.
  • B.Set up communication channel layouts in the object manager to use Insert Article into Social post.
  • C.Create a Visualforce page on the customer portal.
  • D.Create a Chatter group and invite the customer to join with an external chatter user.
Explanation
Selected Answer: B It is not A - No mention of portal, customer self-service/community in Question. You use object manager to enable attachment of Knowledge into social, SMS, Message and Email

Reference: examtopics_top_comment

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