# Certified-Service-Cloud-Consultant — Question 602

**Type:** multiple_choice
**Topics:** topic_1

## Question

Universal Containers' IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

## Correct Answer

_See scenario._

## Explanation

Since third party apps cant be installed inside employee machine so on-demand would be used cause On-Demand Email-to-Case runs on the Salesforce platform so no email agent installation is required. This will work outside of the firewall.

**Reference:** examtopics_top_comment

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Source: https://hiexam.net/q/salesforce/Certified-Service-Cloud-Consultant/602  
Practice (tracked): https://hiexam.net/study/Certified-Service-Cloud-Consultant/practice