salesforce · Certified-Sales-Cloud-Consultant · Q605 · multiple_choice · topic_1

When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This…

When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the Opportunity along with the related Opportunity Products and the Account. Which solution should the Consultant recommend to achieve this requirement?

A.Develop a custom Apex Trigger that uses custom email messaging.
B.Use Process Builder and HTML Email Templates.
C.Develop an Inbound Email Service.
D.Use Workflow rules and HTML Email Templates.

Explanation

Selected Answer: D Workflow rules provide a straightforward and efficient way to automate actions based on specific criteria, such as a change in Opportunity stage. By creating a workflow rule that triggers when an Opportunity Stage is changed to Closed Won, Cloud Kicks can automatically initiate the email notification process. Additionally, HTML Email Templates allow for customizing the email content to include relevant Opportunity details, Opportunity Products, and Account information. This provides a clear and concise overview of the closed-won Opportunity for the Executives to review.

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