A new Horizon environment has gone into production. External sessions are being disconnected after a random period of time.
The following information has been documented by the administrator:
✑ Internal and external users are able to connect to their desktops.
✑ External sessions connect via a Unified Access Gateway.
✑ Users are immediately able to reconnect but will be disconnected again in a few minutes.
✑ Internal sessions, connected directly to the desktops, are not impacted.
✑ While the session remains connected, all expected functionality works properly.
What could be a cause of this issue?
- A.A misconfigured network load balancer is in front of the Unified Access Gateway appliances.
- B.A misconfigured network load balancer is in front of the Connection Servers.
- C.Required firewall ports are not open in front of the Connection Servers.
- D.Required firewall ports are not open in front of the Unified Access Gateway appliances.