servicenow · CIS-CSM · Q605 · multiple_choice · topic_1

External customers can view the problem, change, and request records associated with their customer service cases from…

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. Which of the following can they approve in relation to cases via the portals?

A.Request Records and Escalations
B.Change Records and Request Records
C.Problem Records and Escalations
D.Problem Records and Incident Records

Explanation

Selected Answer: B B is Correct. https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/enable-customer-request-approval.html

Reference: examtopics_top_comment

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