# CIS-CSM — Question 605

**Type:** multiple_choice
**Topics:** topic_1

## Question

External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. Which of the following can they approve in relation to cases via the portals?

## Correct Answer

_See scenario._

## Explanation

Selected Answer: B
B is Correct.

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/enable-customer-request-approval.html

**Reference:** examtopics_top_comment

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Source: https://hiexam.net/q/servicenow/CIS-CSM/605  
Practice (tracked): https://hiexam.net/study/CIS-CSM/practice