What is used to link activities within the service value chain?
- A.Service level agreements
- B.Inputs, outputs and triggers
- C.Opportunity, demand and value
- D.Service desk
itil · ITILFND-V4 · Q426 · multiple_choice · topic_1
What is used to link activities within the service value chain?
Explanation
B. Input, Outputs and triggers: "Each activity transforms inputs into outputs." "Each activity receiving and providing triggers for further action."(Key Message)
C: doesn't make any sense.
Reference: examtopics_top_comment
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