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comptia · 220-1101 · Q426 · multiple_choice · topic_1

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The…

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue?
  • A.Connect the printer with a USB cable rather than over the network.
  • B.Install the appropriate printer drivers for the OS.
  • C.Install the correct toner in the printer.
  • D.Set the printer trays to allow duplex printing.
Explanation
Selected Answer: B The answer is B. The computer recognizes the printer ("Generic Printer") so connecting to it directly will result in the same response. The printer drivers need to be installed.

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