salesforce · Certified-Experience-Cloud-Consultant · Q603 · multiple_choice · topic_1

Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requeste…

Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies. Which functionality will meet the requirement best?

A.Manually share cases.
B.Create a Sharing Set for the Account.
C.Move users who need case access to a higher level in the Role Hierarchy.
D.Configure an External Account Hierarchy.

Explanation

Selected Answer: D D. Configure an External Account Hierarchy. By configuring an External Account Hierarchy, Northern Trail Outfitters (NTO) can establish a hierarchical relationship between parent accounts and child accounts for its resellers. This hierarchy allows for visibility and access control, where the parent company can access cases created by its child companies within the hierarchy.

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