A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently. Which of the following next steps will MOST likely resolve the issue? (Choose two.)

220-1001 Q425: A user printed several documents to a shared network copier and notic…

According to the official CompTia songbook, regarding troubleshooting faint images on laser printers, "if a simple cause such as the user choosing an option for low density (draft output) can be discounted, this is most likely to indicate that the toner cartridge needs replacing." Furthermore, the aforementioned holy text also says that a "maintenance kit" for one of these printers includes a set of replacement feed rollers, new transfer roller, and a new fuser unit." - in my experience, a maintenance kit (for a copier) would include a shiny new (empty) waste toner catch can, and that "emptying" your old catch can is expressly forbidden. One last thing: The process for replacing the components in a maintenance kit (according to the Good Book) also includes resetting page counts to zero.