# CIS-CSM — Question 606

**Type:** multiple_response
**Topics:** topic_1

## Question

Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)

## Correct Answer

_See scenario._

## Explanation

Selected Answer: ACD
ACD is Correct. ( Case Playbook for Onboarding, Case Playbook for Complaints, Case Playbook for Product Support )
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/customer-service-case-playbooks.html

**Reference:** examtopics_top_comment

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Source: https://hiexam.net/q/servicenow/CIS-CSM/606  
Practice (tracked): https://hiexam.net/study/CIS-CSM/practice