# Certified-Service-Cloud-Consultant — Question 606

**Type:** multiple_choice
**Topics:** topic_1

## Question

Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.

What should a consultant recommend to address this problem?

## Correct Answer

_See scenario._

## Explanation

Selected Answer: C
It is macro

**Reference:** examtopics_top_comment

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Source: https://hiexam.net/q/salesforce/Certified-Service-Cloud-Consultant/606  
Practice (tracked): https://hiexam.net/study/Certified-Service-Cloud-Consultant/practice