# Certified-Business-Analyst — Question 602

**Type:** multiple_choice
**Topics:** topic_1

## Question

Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

## Correct Answer

_See scenario._

## Explanation

Selected Answer: A
Process Mapping - "It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement. "

**Reference:** examtopics_top_comment

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Source: https://hiexam.net/q/salesforce/Certified-Business-Analyst/602  
Practice (tracked): https://hiexam.net/study/Certified-Business-Analyst/practice