# CS0-003 — Question 805

**Type:** hot_area
**Topics:** help_desk, root_cause_analysis, troubleshooting

## Question

HOTSPOT
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Welcome to the Enterprise Help Desk System. Please work the ticket escalated to you in the help desk ticket queue.


INSTRUCTIONS
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Click on the ticket to see the ticket details. Additional content is available on tabs within the ticket.

First, select the appropriate issue from the drop-down menu. Then, select the MOST likely root cause from second drop-down menu.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

//IMG//

## Correct Answer

_See scenario._

**Reference:** examtopics_top_comment

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Source: https://hiexam.net/q/comptia/CS0-003/805  
Practice (tracked): https://hiexam.net/study/CS0-003/practice