# 220-1001 — Question 424

**Type:** multiple_choice
**Topics:** topic_1

## Question

A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply.
Which of the following commands will MOST likely resolve the issue?

## Correct Answer

_See scenario._

## Explanation

Remember that given these circumstances, even if flushdns solves the issue, it's important to try and identify the root cause. An employee may have accessed something or exposed the system to something if he took the device on vacation, if he didn't, it's disconcerting that the error appeared after his absence. It's good to do a quick virus scan, browse the event log viewer, and just document this error. Look for patterns. If you are suspicious enough that the computer wasn't used correctly, checking the what the device has accessed is a possible step too as long as it is within the right and authority of the IT person. It's always good to verbally ask an employee if they've accessed a bad site or been to places prone to virus attacks BEFORE doing anything that may seem an invasive of privacy. This allows them to be honest and understand you are doing your job and due diligence to defend the company.

**Reference:** examtopics_top_comment

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Source: https://hiexam.net/q/comptia/220-1001/424  
Practice (tracked): https://hiexam.net/study/220-1001/practice